Thanks for stopping by Gemora Home — a home décor shop where thoughtful pieces help everyday rooms feel more inviting. If you have a question about an item, need a hand with an order, or simply want to learn more about what we carry, our team is glad to assist.
To help us get back to you with the right answer as quickly as possible, please share as much of the following as you can:
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Your order number, if you have one;
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The email address tied to the order;
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The product name or link you're asking about;
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A short, clear explanation of what you need; and
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For anything that arrived damaged, faulty, wrong, or missing parts, clear photos or videos — they help us see what happened and resolve it faster.
Customer Care
Customer Service Emails:
gemopump@126.com
support@xacxh.com
Store Website:
gemopump.com
Contact Phone:
+86 130-8500-6896
Our support team reviews messages on business days and replies as soon as possible. We can't always answer instantly, but we'll give your message proper attention. If your request is time-sensitive, please mark it "Urgent" and explain the situation — we'll do our best to prioritise it.
Returns
For anything related to returns, please don't ship items to our registered address unless our team has told you to. Contact us first so we can send the current return warehouse address. If the phone line is busy, reach us by email or through the store backend. We'll respond promptly.
Customer service hours:
Monday–Friday
9:30 AM–12:00 PM
2:00 PM–6:30 PM
Current return warehouse address:
Attn: Returns Dept / RMA: PA-903K-7
Warehouse: Keystone Fulfillment Returns – Suite 24
7612 Susquehanna Trail, Bldg 4
Harrisburg, PA 17112-3975
United States
Company Details
Brand:
Gemora Home
Website:
gemopump.com
Gemora Home is the trading brand used on gemopump.com.
Store Operator:
Hefei Jiaheng Furniture Co., Ltd.
Legal Entity:
Hefei Jiaheng Furniture Co., Ltd.
Unified Social Credit Code:
91340104MAERYKN114
Registered Business Address:
Room 1611, Zhongchen Holiday Plaza, No. 157-1 Jinzhai South Road, Heye Di Street, Shushan District, Hefei City, Anhui Province
Customer Service Emails:
gemopump@126.com
support@xacxh.com
Gemora Home is operated by Hefei Jiaheng Furniture Co., Ltd., which oversees gemopump.com, order processing, customer service, and related ecommerce operations.