Effective Date: June 13, 2026
Thank you for choosing Gemora Home. We know that when you pick out a piece of home décor, you want it to arrive safely and without delays. This policy walks you through our delivery regions, shipping charges, expected timeframes, and what to do if your parcel goes astray. If anything is unclear, our team is only a message away.
1. Delivery Areas
At this time, Gemora Home delivers to:
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United States
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Canada
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Mexico
If your shipping address is outside these countries, you won’t be able to finish your order at checkout. We apologise for the inconvenience and hope to add more destinations soon.
2. Delivery Charges and Projected Total Delivery Window
United States
Transit window: 7–20 business days
Complimentary shipping on orders of US$50 or more
Standard rate for orders under US$50: US$7.00
Canada
Transit window: 10–30 business days
Complimentary shipping on orders of US$50 or more
Standard rate for orders under US$50: US$8.00
Mexico
Transit window: 20–30 business days
Complimentary shipping on orders of US$50 or more
Standard rate for orders under US$50: US$12.00
All delivery charges are shown in US dollars and displayed clearly at checkout.
Projected total delivery window = handling time (2–7 business days) + transit window.
Approximate overall delivery windows, including handling, are:
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United States: 9–27 business days
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Canada: 12–37 business days
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Mexico: 22–37 business days
Handling may take longer during busy periods, public holidays, or for personalised or made-to-order décor. We’ll let you know if an item is delayed or becomes unavailable.
These timeframes are estimates, not guarantees. Customs clearance, bad weather, public holidays, carrier problems, heavy parcel volume, and other events beyond our reasonable control may cause delays.
3. Following Your Parcel
Once your order has been dispatched, we’ll email a confirmation with tracking number(s). Please note that tracking details may take a few business days to appear in the carrier’s system – that’s normal.
If your order includes multiple pieces, they may be sent in separate parcels. In that case, you may receive more than one tracking number.
4. Import Fees and Taxes
Depending on where the parcel originates and where it’s going, orders may be subject to customs duties, import taxes, brokerage fees, or other charges levied by the destination country.
Unless clearly stated otherwise at checkout, these costs are not included in the product price or delivery charge and are the recipient’s responsibility.
Please note that we cannot mark an order as a “gift” or lower the declared value – we are legally required to state the actual purchase price.
5. Wrong or Missing Address Details
You are responsible for giving us a complete and accurate delivery address.
If you spot a mistake, contact us as soon as possible. Once your order has entered processing or has been dispatched, we cannot guarantee that the address can be changed.
If you ask us to resend to a corrected address, you will be responsible for the additional delivery costs.
Any extra delivery, return, or redelivery costs caused by an incorrect or incomplete address will be borne by the customer where permitted by law. This does not apply if the delivery problem was caused by an error on our part.
6. Missing, Late, or Marked as Delivered
If your tracking information has not updated for a long time, or if a package marked “delivered” cannot be found, please:
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Check around your doorstep, mailbox, or reception area;
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Ask family members, neighbours, or building management;
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Contact the carrier directly with your tracking number; and
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If you still need help, contact us at gemopump@126.com or support@xacxh.com with your order number.
We will open an investigation, which may take some time and may require your cooperation. If the carrier confirms that the package was lost in transit, we will provide an appropriate solution, which may include a replacement or reimbursement depending on the circumstances.
7. Rejected or Non-Deliverable Parcels
If a parcel is refused, unclaimed, or cannot be delivered because of an incorrect address, failure to pay applicable customs fees, failure to collect after multiple delivery attempts, or other reasons attributable to you:
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Actual return delivery and customs costs may be deducted from any eligible reimbursement where permitted by law;
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The original delivery charge, if any, is generally non-refundable;
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If you request redelivery to a corrected address, you will be responsible for the additional delivery costs; and
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Reimbursement eligibility will be assessed after the returned parcel is received and inspected.
These deductions are not a restocking fee. We do not charge a restocking fee for approved returns.
8. Get in Touch and Company Details
If you have any questions about delivery or need assistance with an order, please contact us at gemopump@126.com or support@xacxh.com.
For return-related matters, please do not ship items to our registered address unless our team has instructed you to do so. Contact us before sending a return so we can provide the current return warehouse address. If the phone line is busy, reach us by email or through the store backend. We will respond promptly. Customer service hours: Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Returns Dept / RMA: PA-903K-7
Warehouse: Keystone Fulfillment Returns – Suite 24
7612 Susquehanna Trail, Bldg 4
Harrisburg, PA 17112-3975
United States
Thank you for visiting Gemora Home. We hope you find something beautiful that brings warmth and joy to the moments that matter.
Company Information
Brand:
Gemora Home
Website:
gemopump.com
Gemora Home is the trading brand used on gemopump.com.
Store Operator:
Hefei Jiaheng Furniture Co., Ltd.
Legal Entity:
Hefei Jiaheng Furniture Co., Ltd.
Unified Social Credit Code:
91340104MAERYKN114
Telephone number:
+86 130-8500-6896
Registered Business Address:
Room 1611, Zhongchen Holiday Plaza, No. 157-1 Jinzhai South Road, Heye Di Street, Shushan District, Hefei City, Anhui Province
Customer Service Emails:
gemopump@126.com
support@xacxh.com
Gemora Home is operated by Hefei Jiaheng Furniture Co., Ltd., which oversees gemopump.com, order processing, customer service, and related ecommerce operations.