Effective Date: June 13, 2026
What can I find at Gemora Home?
Gemora Home is a home décor shop. Our range includes decorative accents and seasonal pieces — such as figurines, wall art, ambient lighting, planters, outdoor ornaments, and other home accessories. Materials, colours, dimensions, and designs differ by item and stock, so the product page is the best place for exact details.
Which locations do you deliver to?
Right now, we deliver within the United States, Canada, and Mexico. If your shipping address is outside those countries, checkout will not allow you to finish the order.
How much time does order handling take?
Most items that are in stock are prepared within 2–7 business days. Pre-order, made-to-order, or specially handled pieces may need more time; any longer handling period will be listed on the product page.
How long will delivery take?
After dispatch, the estimated transit windows are:
United States: 7–20 business days
Canada: 10–30 business days
Mexico: 20–30 business days
These windows do not include handling time.
What do shipping charges look like?
Orders of US$50 or more ship without charge. For orders under US$50, standard shipping is:
United States: US$7.00
Canada: US$8.00
Mexico: US$12.00
How do I follow my order?
When your order is sent, we’ll email tracking details to the address you used. You can also sign in to your account and open the “Orders” area.
Why is my tracking not showing updates?
Tracking can take a few business days to appear after dispatch. If nothing changes for a long while, contact us with your order number and we’ll investigate.
Will my items be sent together?
If you order several pieces, they may be sent separately. You may get more than one tracking number. That is normal — particularly when items are stocked in different places.
Can I amend or cancel my order?
Need to change the address, colour, style, or cancel? Contact us as soon as possible with your order number. Once the order has moved into processing, production, or shipping, changes or cancellations cannot be guaranteed.
Can I send home décor back?
Eligible pieces may be returned within 30 days of delivery. Please get in touch before sending anything back. For décor returns, items should be unused and in their original packaging, with all parts and tags, unless they arrived damaged, defective, or incorrect. Full details are set out in our Returns, Refunds and Cancellation Policy.
What should I do if something arrives damaged or wrong?
Please contact us without delay and include your order number, a description of the problem, and clear photos or videos of the item, its packaging, and the shipping label. Once we’ve reviewed the information, we’ll offer a suitable resolution.
Can personalised or custom décor be returned?
Personalised, custom-made, and made-to-order pieces generally cannot be returned simply because you changed your mind. This does not affect your rights if the item arrives damaged, defective, incorrectly made, or materially different from what you confirmed.
Are customs fees my responsibility?
Orders delivered to Canada or Mexico may be subject to customs duties, taxes, brokerage fees, or other charges imposed by the destination country. Unless stated otherwise at checkout, these costs are the customer’s responsibility.
What happens if I supplied the wrong address?
Contact us right away. Once your order has entered processing or has been dispatched, we cannot guarantee that the address can be changed. Please check your details carefully when ordering.
How do I reach Gemora Home?
Customer Service Email: gemopump@126.com; support@xacxh.com
Store Website: gemopump.com
Contact Phone: +86 130-8500-6896
When writing about an existing order, please include your order number and the email address used to place it.
Who runs Gemora Home?
Brand: Gemora Home
Store Website: gemopump.com
Legal Entity: Hefei Jiaheng Furniture Co., Ltd.
Store Operator: Hefei Jiaheng Furniture Co., Ltd.
Unified Social Credit Code: 91340104MAERYKN114
Registered Business Address: Room 1611, Zhongchen Holiday Plaza, No. 157-1 Jinzhai South Road, Heye Di Street, Shushan District, Hefei City, Anhui Province
Gemora Home is operated by Hefei Jiaheng Furniture Co., Ltd., which oversees gemopump.com, order processing, customer service, and related ecommerce operations.
For return-related matters, please do not ship items to our registered address unless our team has instructed you to do so. Contact us before sending a return so we can provide the current return warehouse address. If the phone line is busy, reach us by email or through the store backend. We will respond promptly. Customer service hours: Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Returns Dept / RMA: PA-903K-7
Warehouse: Keystone Fulfillment Returns – Suite 24
7612 Susquehanna Trail, Bldg 4
Harrisburg, PA 17112-3975
United States
Thank you for visiting Gemora Home. We hope you find pieces that bring warmth and character to your everyday spaces.